Here is how to get unstuck, check whether Cortex is up, and report problems. These options work without a paid email backend on our side.
Documentation
Start with the in-product help article on personalization and profile settings: Help — personalization.
Service status
See live checks for the app and API on the public status page: Cortex status.
Report bugs and request features
The simplest free channel is GitHub Issues (no AWS or email provider required on your static site). Open a ticket with steps to reproduce, your browser, and what you expected to happen:
Please avoid pasting secrets, passwords, or private message content into public issues. For sensitive security topics, use GitHub Security Advisories instead.
Email support
For direct support, email us at cortex.helpdesk.ai@gmail.com.